TERMS OF SALES
The website www.plume-paris.fr (hereinafter the “Site”) is open to any user of the Internet network.
It is published by: PLUME PARIS
PLUME PARIS, simplified joint stock company with capital of 3,0,000 euros , whose head office is located at 61 , Place des Martyrs de la Résistance 33000 Bordeaux, registered with the Bordeaux RCS under number 880892633 , intra-community VAT number FR 1788092633.
Publication Director: Céline Lescure Inquel
It is hosted by: Shopify whose head office is located at 150 rue Elgin Suite 800 Ottawa, Ontario, K2P 1L4, Canada. Telephone: 1-888-746-7439
Under Article 14, para. 1 of European Regulation No. 524/2013 of May 21, 2013 relating to RELC, the European Commission provides consumers with an online dispute resolution platform available at this address: http://ec.europa.eu/consumers/odr/
The Site allows PLUME PARIS to offer clothing Products (the “Products”) for sale to Internet users browsing the Site (hereinafter the “Customer”).
Part of our Site operates using a Pre-Order system. If the Customer wishes to be reimbursed for an Order placed as a Pre-Order or in stock and requests it, the reimbursement procedure will be initiated immediately after receipt of the returned item.
The general conditions of sale (the “CGV”) detailed below apply to all Orders for Products and services placed via the Site (the “Products”) with PLUME PARIS by any person (the “Customer”).
The Customer must read the T&Cs prior to any Order (the “Order”), the T&Cs being available on the Sites.
PLUME PARIS reserves the right to adapt or modify these General Terms and Conditions at any time. The version of the General Terms and Conditions applicable to any sale being that appearing online on the Site at the time of the Order. Consequently, placing an Order requires full prior acceptance and, without reservation, of the General Conditions of Sale by the Customer by clicking on the button “I have read and accept the general conditions of sale ”.
PRODUCTS
In accordance with article L. 111-1 of the Consumer Code, the company PLUME PARIS presents on the Site the Products for sale and their characteristics. The Customer has the possibility of knowing, before taking the final Order, the essential characteristics of the Products he wishes to purchase.
The Pre-Order offers presented by the company PLUME PARIS are only valid within the limit of the time available and the quantity offered for the Pre-Order.
The photos representing the Products are only indicative. These photos, like the texts illustrating the Products, do not fall within the contractual scope.
PAYMENT
The Products are payable in euros on the day of the actual Order. To pay for their Order, the Customer has three (3) payment methods: Credit card, Payment by Paypal or Payment in 3 installments free of charge with our partner ALMA.
For Payment by card, the Customer communicates the number of his bank card, associated with its expiry date as well as the digits of the cryptogram appearing on the back of his bank card. In this regard, the Customer expressly acknowledges that the communication of his bank card number to the company PLUME PARIS constitutes authorization to debit his account up to the Products ordered.
Accepted cards are: Visa and Mastercard.
For Payment in installments/deferred , you are redirected to the platform of our partner ALMA. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
Only purchases between €100 and €4,000 are eligible for payment with Alma.
By paying in several installments with Alma, the Customer does not pay any fees.
Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the civil code.
Whatever the means of Payment used, the company PLUME PARIS is responsible for the occasional bank charges generated by the Payment.
Customs fees and other taxes must be paid by the Customer directly to the carrier.
PLUME PARIS reserves the right to suspend or cancel any Order or Pre-order and any delivery in the event of refusal of authorization for Payment by credit card from officially accredited organizations or in the event of non-payment. PLUME PARIS reserves the right to refuse to make a delivery or to honor an Order or Pre-Order from a Customer who has not fully or partially paid a previous Order or with whom a Payment dispute is in progress.
The delivered goods remain the property of PLUME PARIS until payment is received. The transfer of risks to the Customer occurs upon delivery of the Products.
The computerized records, kept in the PLUME PARIS computer systems under reasonable security conditions, will be considered as proof of communications, Orders and Payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
ORDER AND PRE-ORDER
Any Order or Pre-Order will be confirmed when the Customer clicks on the “Confirm Payment” button .
Confirmation of the Order or Pre-Order implies acceptance by the Customer of the General Terms and Conditions and the essential characteristics of the Products.
As soon as the Order or Pre-order is registered, a confirmation email summarizing it (Products, prices, availability of Products, quantity, etc.) will be sent to the Customer by PLUME PARIS. To this end, the Customer formally accepts the use of email for confirmation by PLUME PARIS of the content of their Order. In any case, invoices are given upon delivery.
In the event of a Pre-Order, the sums paid in advance by the Customer do not constitute a deposit, within the meaning of article 1590 of the Civil Code.
By placing a Pre-Order, the Customer acknowledges that if the pre-order objective mentioned on each pre-order product sheet is not reached at the end of the Pre-Order deadline, they will be refunded the entirety of their purchase, and the Production of the pre-ordered item will not be launched.
In this case, PLUME PARIS must reimburse the Customer within fourteen (14) days from the cancellation of the Pre-Order.
DELIVERY
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residence address of the Customer, of a natural person of his choice or of a legal entity (delivery to his company ). Delivery cannot be made to hotels or post office boxes.
When recording the Customer's personal details, the latter must ensure the accuracy and completeness of the mandatory data they provide. In the event of an error in the wording of the recipient's contact details, PLUME PARIS cannot be held responsible for the impossibility of delivering the product(s).
Delivery times are indicated when ordering. These are indicative deadlines, expressed in working days and corresponding to average processing and delivery times.
The Customer acknowledges that, in the event of a Pre-Order, the delivery time will be extended. The estimated delivery time appears on the product sheet at the time of purchase, and in the Order confirmation email. The delivery time depends on the time required and the production volume of all the pre-ordered Products.
PLUME PARIS cannot be held responsible for the consequences due to a delivery delay not of its own making or due to an act of force majeure.
Delivery is deemed to have been made as soon as the Products are handed over to the Customer by the carrier, as evidenced by the control system used by the latter.
Upon receipt of the Products, the Customer is required to check the condition of the packaging of the goods and to report any damage due to the carrier on the delivery note, as well as to PLUME PARIS, within three (3 ) days by sending an email to hello@plume-paris.fr or by sending an email to the contact form on our Site.
The Customer may, at his request, have an invoice sent to the billing address and not to the delivery address.
Delivery costs are free for orders shipped in France from 250€.
If your order is returned, a €5 processing fee will be deducted from your final refund except in the case of non-compliance of a product, in which case we will cover the return shipping costs.
LEGAL GUARANTEE
All products on sale on the Site benefit from the legal guarantee of conformity (as defined in articles L217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (as defined in articles 1641 et seq. of the Consumer Code). Civil Code), allowing the Customer to return defective or non-compliant Products delivered free of charge.
Legal guarantee of conformity
Article L217-4 of the Consumer Code: “The seller is required to deliver goods that comply with the contract and is responsible for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »
Article L211-5 of the Consumer Code: “To comply with the contract, the good must:
1) Be suitable for the use usually expected of similar goods and, where applicable:
correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
present the qualities that a buyer can legitimately expect having regard to public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2) Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »
Article L211-12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed two years from the delivery of the good. »
Guarantee against hidden defects
Article 1641 of the Civil Code: “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer does not would not have acquired, or would have only given a lower price, if he had known them. »
Article 1648 of the Civil Code: “The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity. »
As part of the legal guarantee against hidden defects, PLUME PARIS, at the Customer's choice, undertakes, after evaluation of the defect:
- Either to reimburse the entire price of the returned Product,
- Or to reimburse part of the price of the product if the Customer decides to keep the Product.
Exclusion of guarantees
Products modified, repaired, integrated or added by the Customer are excluded from the warranty. The warranty does not cover apparent defects. The warranty will not cover Products damaged during transport after Delivery or due to misuse.
RIGHT TO RETRACT
In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) clear days after placing the Order to exercise their right of withdrawal from PLUME PARIS, without having to justify his decision.
The Customer must attach to his withdrawal request a copy of the invoice or any other element allowing the identification of the Order in question, and its holder.
Only the Customer identified as such to PLUME PARIS can exercise this right, to the exclusion of any other person, and in particular the person receiving the delivery (for example in the case of a gift).
RETURN AND REFUND TERMS
Any return must be declared by the Customer to this address maximum 48 hours after receipt of the Products.
Please note that no returns are possible on PLUME Paris jewelry and brooches.
The Products must be returned by the Customer no later than fourteen (14) days following communication of their decision to withdraw.
The Product must be returned by the Customer in its original packaging or any equivalent packaging and in perfect condition (allowing remarketing, having been neither worn nor washed), to request reimbursement without penalty.
If the package is lost or damaged during the Product return, the cost of the damage is the responsibility of the Customer.
Products which are not returned within the deadlines and conditions referred to above will not be reimbursed by PLUME PARIS.
The return address will be mentioned on the return slip to print.
In accordance with article L. 221-24 of the Commercial Code, PLUME PARIS undertakes to reimburse the sums collected under the Order or Pre-order within fourteen (14) days. This period runs from the first of the following two dates: (i) receipt by PLUME of the returned Products or (ii) receipt by PLUME PARIS of proof of shipment of the Products by the Customer.
The refund can be made in the form of a credit or on the means of payment used when placing your order. Please note that the reimbursement of an order paid with a gift card or a credit will be made automatically in credit.
If you paid for your order via ALMA or PayPal, you will be reimbursed directly by the platform.
If you have chosen, via these platforms, payment in several installments, two scenarios are available to you:
- The samples have all been taken and you have paid your order in full. The reimbursement will be made in the traditional way, that is to say in one go.
- Collections are currently in progress. We will reimburse you for the installments that have already passed and you will no longer have any further direct debits.
However, Alma's service fees remain your responsibility.
A €5 processing fee will be deducted from your final refund. Delivery costs are your responsibility.
For orders delivered outside mainland France (Corsica included), all return costs remain your responsibility. We are responsible for return shipping costs only in the case of non-compliance of a product.
Offers with gift: When returning your entire order, the gift offered must also be returned to us. Otherwise, its sale price (expressed during the offer) will be deducted from the amount refunded.
Completed offers:
- Free Cassie belt from 200€ purchase. The price of the belt is €55. This amount will be deducted from your refund if it is not returned. (Only when returning the entire order).
- From 12/01/2022 8:00 a.m. to 12/25/2022 11:59 p.m. For all orders under €250, a free Plume Tote bag. For all orders greater than or equal to €250, a free Plume beauty bag. The products offered are automatically added to your order. Offer valid while stocks last, excluding gift cards, archives and clearance sales. If your entire order is returned, the Plume kit must also be returned to us, otherwise, €45 will be deducted from the amount of your refund. Price corresponds to the sale price of the kit.
APPLICABLE LAW
The sale of Products is subject to French law.
In the event of a dispute or complaint, the Customer will contact PLUME PARIS as a priority to obtain an amicable solution.
The Customer is informed that any consumer can have free recourse to a consumer mediator with a view to amicably resolving a dispute with a professional. Consumer mediation applies to any national or cross-border dispute between a consumer and a professional in the context of the execution of a sales or service contract.
It is possible to enter either a consumer mediator in the list on the Consumer Mediation Site or to complete the automated complaint form allowing you to contact a dispute resolution body .
The request cannot be accepted by the consumer mediator if:
1) The Customer does not justify having attempted, beforehand, to resolve his dispute directly with the company PLUME PARIS by a written complaint according to the terms provided;
2) The request is manifestly unfounded or abusive;
3) The dispute has previously been examined or is being examined by another mediator or by a court;
4) The consumer submitted his request to the mediator within a period of more than one year from his written complaint to the company PLUME PARIS;
5) The dispute does not fall within its scope of jurisdiction.
The consumer is informed by the mediator, within three weeks of receipt of his file, of the rejection of his mediation request.
In the absence of recourse to mediation, the courts within the jurisdiction of the company's headquarters will have jurisdiction.
In the absence of amicable resolution, any dispute relating to the interpretation of the T&Cs, the execution or termination of a sale, the interpretation, execution or termination of these presents is subject, in the absence of agreement amicably, to the legally competent courts.
COMPUTER AND FREEDOMS
In order to provide the services offered on the Site, PLUME PARIS may be required to process personal data concerning you, in particular those which will have been collected during your registration on the Site, or when placing your Order.
The information and data concerning the Customer are strictly necessary for the management of Orders, the execution and monitoring of commercial relations, as well as for internal statistical purposes. These data may be transmitted to the companies that participate in these relationships (such as those responsible for the execution of services and Orders) for their management, execution, processing and Payment. This data is also kept in order to pursue security, identification, improvement and personalization objectives of the services.
The Customer has at any time a right of access, rectification and opposition to personal data concerning him, under the conditions provided for by the law of January 6, 1978. To do this, he simply sends an email to the address hello@plume-paris.fr and the necessary arrangements will be made immediately.
The Customer may receive, from the company PLUME PARIS, offers relating to Products or services similar to those already covered by an Order, or newsletters. He will have the right at any time to object to it free of charge for the future, according to the terms specified in each sending.
We invite you to consult our Confidentiality tab for more information on the use of your personal data by PLUME PARIS.
